All sales are final. If you receive damaged goods or the wrong size/item, simply email Info@Slothel.com with your order number and name so we can best resolve your situation. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system.
Note: There is a five-day grace period upon receipt of the item to contact us about defects or wrong items.
Please allow 10-14 days for your order to process. It may take another 1-2 days for your order to be shipped out. You will get a shipping confirmation via email the day your order is packed.
We ship worldwide! International shipping prices vary by country and the weight of your order. For international orders that have been in-transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.
We are not responsible for any customs fees that may incur with international orders. The customer is entirely responsible for any and all fees set by the customs office of their country. Should an international order be sent back to us due to lack of claim we will contact you to arrange a reship or credit to the website. As mentioned in our return policy, we do not offer refunds, returns, or exchanges.
At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.
PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.
THANK YOU FOR SHOPPING SLOTHEL